Terms and Conditions of Use

These General Terms and Conditions of Use, hereinafter referred to as the “Terms,” define the conditions for accessing and using the website SAS DU MONT CINDRE (ERMITAGE), particularly the online gift voucher store available at the following address:

https://lermitage-hotel.diadabox.shop/fr/

By accessing the website, the user accepts these Terms of Use.

The website is published by:

SAS DU MONT CINDRE (ERMITAGE)

Share capital: €711,600

Headquarters: Chemin de l’Ermitage, 69450 Saint-Cyr-au-Mont-d’Or, France

Lyon Commercial Register: 495 368 557

Email: contact@lermitage-hotel.com

Phone: 04 72 19 69 69

2. Access to the Website

The website is accessible to any user with internet access.

SAS DU MONT CINDRE (ERMITAGE) strives to ensure continuous access to the website. However, the website may be suspended, interrupted, or restricted at any time, particularly for reasons of maintenance, updates, security, or force majeure.

SAS DU MONT CINDRE (ERMITAGE) cannot be held liable for difficulties in accessing the website due to external causes, including the internet network, the user’s equipment, or force majeure.

3. Use of the Site

The user agrees to use the website in good faith, in accordance with its intended purpose and applicable laws and regulations.

In particular, the user shall refrain from:

• using the website for fraudulent or illegal purposes;

• interfere with the proper functioning of the site;

• attempting to gain unauthorized access to all or part of the Site;

• transmitting false, inaccurate, or misleading information;

• using the site in a manner that could harm SAS DU MONT CINDRE (ERMITAGE) or third parties.

4. Online Store and Orders

The online store allows users to purchase gift sets, gift vouchers, and gift cards offered by SAS DU MONT CINDRE (ERMITAGE).

Any order placed through the online store is governed by the General Terms and Conditions of Sale, which the user must review and accept before confirming their order.

Payments made through the online store are secure and processed by Stripe.

5. Customer Account

When the website allows the creation of a customer account, the user agrees to provide accurate, complete, and up-to-date information.

The user is responsible for maintaining the confidentiality of their login credentials. Any use of the customer account is deemed to have been made by the account holder, unless proven otherwise.

In the event of fraudulent or unauthorized use of the account, SAS DU MONT CINDRE (ERMITAGE) reserves the right to suspend or terminate access to the account in question.

6. Intellectual Property

All content on the website, including text, images, photographs, logos, trademarks, graphics, videos, and documents, is protected by intellectual property law.

Any reproduction, representation, modification, distribution, or use, in whole or in part, without the prior written authorization of SAS DU MONT CINDRE (ERMITAGE), is strictly prohibited.

7. Personal Data

SAS DU MONT CINDRE (ERMITAGE) may collect and process personal data in connection with the use of the website, contact requests, reservations, and gift voucher orders.

For more information, users are invited to consult the Privacy Policy available on the website.

8. Cookies

The website may use cookies necessary for its operation, including for navigation, the shopping cart, ordering, and secure payment.

Audience measurement cookies or third-party service cookies may also be used, subject to the user’s consent when required.

Users can manage their preferences via the banner or the cookie management module on the website.

9. Liability

SAS DU MONT CINDRE (ERMITAGE) makes every effort to provide accurate and up-to-date information on the website.

However, SAS DU MONT CINDRE (ERMITAGE) does not guarantee that the website is free of errors, interruptions, or technical issues.

Users remain responsible for their own equipment, internet connection, and use of the website.

10. Hyperlinks

The website may contain links to third-party websites.

SAS DU MONT CINDRE (ERMITAGE) has no control over these sites and cannot be held responsible for their content, operation, or personal data practices.

11. Modification of the Terms of Use

SAS DU MONT CINDRE (ERMITAGE) reserves the right to modify these Terms of Use at any time.

The applicable version is the one published on the website on the date the user accesses it.

12. Governing Law

These Terms of Use are governed by French law.

In the event of a dispute, the competent courts shall be determined in accordance with the rules of general law.